How EasyCart Works

Setting Up an Account

Visit the EasyCart homepage and click Get Started (top-right) or Create Account. You will be taken to the registration form where you need to provide your full name, email address, WhatsApp number, and a password (minimum 8 characters). Submit the form to create your account. Once registered you are automatically signed in and redirected to your personal dashboard, where you can track orders, view active subscriptions, and manage your profile.

Already have an account? Click Sign In and enter your email and password to log in. Use the Forgot Password link on the login page if you need to reset your credentials.

Placing an Order

Browse the Available Services section on the homepage. Services are organised into categories (Video Streaming, Music, Cloud, and more). Use the search bar to find a specific service quickly. Click Add to Cart on any service card — a plan-selection pop-up will appear showing the available durations and prices. Choose your preferred plan and it will be added to your cart.

Open the cart drawer (top-right cart icon) to review your items and total, then click Proceed to Checkout. If you are not signed in yet, you will be prompted to log in before continuing.

Making a Payment via Lipila

On the Checkout page you will see a summary of your order and a secure payment form powered by Lipila Mobile Money. Select your mobile network — MTN MoMo, Airtel Money, or Zamtel — then enter the 10-digit registered Mobile Money phone number you want to pay from.

Click Pay Now with Lipila. A USSD prompt will be sent to your phone within seconds. Enter your Mobile Money PIN on your phone to approve the transaction. The page will automatically detect the confirmation and display a success message with your order reference number. You will then be directed to your dashboard where your active subscription will be visible.

If the prompt times out or is declined, click Retry Payment to try again without losing your order details.

Accessing the Refund / Return Policy

If you experience a problem with your subscription after payment — such as not receiving access or an incorrect service being delivered — please contact our customer care team as soon as possible via WhatsApp (+260 972 334 928) or email (easyeverythingroup@gmail.com).

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